Why is some Online Casino Support Better than Others?

casino blog
19 July 2013

Lucky Red Casino

At some point in your life you may have to contact the customer support at an online casino and this support can often be more helpful than it is at other times. This lack of consistency can therefore be quite frustrating. The most common support methods available today for players includes email support, telephone support and live chat support and some operators also now provide 24 hour support via Skype.

The actual method of support that you decide to use when attempting to contact the casino should really be determined by the type of issue you have. For example you could be encountering a technical issue which may need instant attention. Alternatively you may want to lodge a complaint, or you may just have a general query which is less urgent. Whatever your reason for contacting the support may be, you should find that most of today’s reputable gambling portals will provide you with more than satisfactory support.

If you send an email, the casinos generally aim to respond to you within just a couple of hours and if you have to call them, they will generally answer your call almost straight away (and this will probably be a toll-free service). If you decide to launch the live chat feature, you should be put in touch with a trained member of staff within seconds of launching this fantastic feature.

Sometimes you may have to wait in a queue, even at sites like Paddy Power for example, but the waiting time generally isn’t too long. Basically, the more legitimate and trustworthy the operator is, the better the support will be.

The majority of online casinos that provide extremely effective customer support are generally licensed either in Alderney (which is a Channel Island licensing jurisdiction), or in Gibraltar, Malta or in the UK. Above average support can also be found at online casinos which tend to be licensed in Kahnawake or in Curaçao, the latter of which is a reputable licensing jurisdiction located in the Netherlands Antilles and Kahnawake is located in the Canadian Mohawk territory.

Although you can generally trust the casinos that are licensed in Costa Rica or Panama, many of the rogue casinos tend to operate from these jurisdictions and this is where you start to notice how ineffective customer support can really be. For example, their telephone support (if they provide this type of support) is generally NOT toll free and the actual telephone number is probably not a local number, so you could end up having to fork out just to have your issue dealt with.

You may also find that you can only call them at certain times of the day only, and this could be unsociable hours depending on where you are try to call from. If you are lucky enough to have a Live Chat feature available, you may also find that this too is only available during certain hours and even when you do try to launch it, you could end up talking to a robot that is just trying to promote their very latest casino bonus – again, this can be extremely frustrating.  

Sometimes the person on the other end is not even trained to deal with your issue and won’t offer any help whatsoever. These are just some of the problems that you can encounter with poor customer support and it is why we recommend only signing up to the most trusted sites in the online gambling industry. At the more reliable sites, you can pretty much guarantee that should you need to contact the support for any reason, you will receive the right kind of services that you are entitled to as a player.

Tags: online casino, live chat, customer support, online casino support,
Posted In: Online Casinos, Customer Support,

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