Tag: customer service

How can you test the customer service at an online casino before you play
casino blog
07 April 2014

One way of checking whether or not the online casino that you are considering joining can be trusted or not is to check if their customer service is helpful and efficient. If they are not very helpful to begin with, this is not a good sign for the future.

Prior to signing up and registering a real cash account at one of the many online casinos, players can test the water by contacting the customer service and asking a few questions. One way of contacting them is by using the Live Chat feature, but not all online casinos have this option. If a casino doesn’t have a Live Chat feature, they will definitely have telephone support and either an email address to contact them on or an online email entry form to fill out. However, most of the reputable casinos do have Live Chat. Some of the online casinos may only grant access to their live chat feature to registered members only.

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How can you Test the Customer Service at an Online Casino before you play?
casino blog
09 November 2011

One way of checking whether or not the online casino that you are considering joining can be trusted or not is to check if their customer service is helpful and efficient. If they are not very helpful to begin with, this is not a good sign for the future, especially if you ever need to report a problem.

Prior to signing up and registering a real cash account at one of the many online casinos, players can test the water by contacting the customer service and asking a few questions. One way of contacting them is by using the Live Chat feature, but not all online casinos have this option. If a casino doesn’t have a Live Chat feature, they will definitely have telephone support and either an email address to contact them on or an online email entry form. Most of the reputable casinos have Live Chat. Some of the online casinos may only grant access to their live chat to registered members only.

There may be different telephone numbers available depending on which country you are located in. Therefore the support language may also vary so dial the number which is most relevant to you. If you send an email, or use the online email entry form, you can expect a response from the support within a maximum of 48 hours.

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Intertops Gets an A for Customer Service from Leading Sportsbook Watchdog
casino blog
28 May 2008

Intertops Gets an A for Customer Service from Leading Sportsbook Watchdog

After an anonymous test, Intertops.com/Sportsbook has been recognized by a leading sportsbook watchdog for its quick and thorough answers to customers’ online betting questions.

Looking ahead to this weekend’s NBA Finals, SportsbettingReview.com asked several prominent sportsbooks about NBA overnight lines. Intertops.com was the first to respond and gave the most thorough and informative answers.

In an anonymous customer email inquiry, SBR asked sportsbooks a simple question: Do you have overnight lines on the NBA playoffs? While many of those contacted took days to answer, replied with incomplete answers or - amazingly - didn’t bother replying at all, Intertops.com’s Customer Service replied within 30 minutes with a very positive and complete answer.

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