Tag: customer support

My Deposit Hasn't Arrived in My Account Yet, What Should I Do?
casino blog
10 June 2015

Making a deposit in to your favourite online gaming account is relatively straightforward and most deposits are processed in a matter of seconds, but what should you do if the transaction seems to have gone through ok, but the money hasn’t yet arrived in your gaming account? Before you start pulling your hair out and think that you have been scammed, you could just wait a few more minutes for the cash to arrive.

You should always see some kind of popup confirmation appear on the screen as soon as the deposit has successfully been processed, so if you haven’t seen this message then perhaps some kind of minor technical glitch occurred just at the wrong time. Check your bank account or your e-wallet account history to find out whether or not the money was actually taken out. If you are using a prepaid card (such as Ukash or paysafecard), you may want to try re-entering your voucher number and then go through the same deposit process again. If it now says that the prepaid voucher code is invalid then you know that an issue has definitely occurred. In this case you need to get in touch with the casino straight away.

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Why is some Online Casino Support Better than Others?
casino blog
19 July 2013

At some point in your life you may have to contact the customer support at an online casino and this support can often be more helpful than it is at other times. This lack of consistency can therefore be quite frustrating. The most common support methods available today for players includes email support, telephone support and live chat support and some operators also now provide 24 hour support via Skype.

The actual method of support that you decide to use when attempting to contact the casino should really be determined by the type of issue you have. For example you could be encountering a technical issue which may need instant attention. Alternatively you may want to lodge a complaint, or you may just have a general query which is less urgent. Whatever your reason for contacting the support may be, you should find that most of today’s reputable gambling portals will provide you with more than satisfactory support.

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Why does the Standard of Online Casino Customer Support Vary So Much
casino blog
20 June 2012

If you are experiencing some kind of technical issue at the online casino you have signed up to or you are looking for certain information but just can’t seem to find it, you can contact the customer support and they should be able to help you. The thing is, not all support is a good as you would expect, which is why you can normally tell a great deal from how good their customer support services actually are.

Depending on how responsible and trusted the actual operators are will usually determine the type of support they offer. Almost every online casino today allows you to get in touch with a member of their support team (which are usually available 24/7) by sending in an email or by calling them on one off the supplied telephone numbers.

The telephone numbers may or may not be toll free so always check before dialling. For a more immediate response, you could also try the live chat feature, which can be launched in most cases even if you are not a registered member of the casino. This small chat box is securely protected and will open in a separate small window.

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