Tag: live chat

What's the Best Way to Get in Touch with an Online Casino
casino blog
22 April 2015

Occasionally something might go wrong for you at an online casino. You could be experiencing some kind of technical issue, perhaps with the software or with the sign up process, or you may just have a general query. Whatever your reason for needing to contact the support may be, you should be pleased to learn that there are several different methods that you can use which will put in touch with a professionally trained member of staff. So what’s the best way to get in touch with an online casino?

Everyone has their own preferred method of contacting the support, but sometimes this method may not be available. Most of today’s fully licensed online casinos today provide telephone support, email support and live chat support. You can also now find a growing number of online casinos that provide Skype support. You will often find that the telephone support is toll-free for most players, but we advise that you check whether or not this is free before you actually make the call. For example calling from a mobile is generally NOT toll-free.

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How can you test the customer service at an online casino before you play
casino blog
07 April 2014

One way of checking whether or not the online casino that you are considering joining can be trusted or not is to check if their customer service is helpful and efficient. If they are not very helpful to begin with, this is not a good sign for the future.

Prior to signing up and registering a real cash account at one of the many online casinos, players can test the water by contacting the customer service and asking a few questions. One way of contacting them is by using the Live Chat feature, but not all online casinos have this option. If a casino doesn’t have a Live Chat feature, they will definitely have telephone support and either an email address to contact them on or an online email entry form to fill out. However, most of the reputable casinos do have Live Chat. Some of the online casinos may only grant access to their live chat feature to registered members only.

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Why is some Online Casino Support Better than Others?
casino blog
19 July 2013

At some point in your life you may have to contact the customer support at an online casino and this support can often be more helpful than it is at other times. This lack of consistency can therefore be quite frustrating. The most common support methods available today for players includes email support, telephone support and live chat support and some operators also now provide 24 hour support via Skype.

The actual method of support that you decide to use when attempting to contact the casino should really be determined by the type of issue you have. For example you could be encountering a technical issue which may need instant attention. Alternatively you may want to lodge a complaint, or you may just have a general query which is less urgent. Whatever your reason for contacting the support may be, you should find that most of today’s reputable gambling portals will provide you with more than satisfactory support.

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Why does the Standard of Online Casino Customer Support Vary So Much
casino blog
20 June 2012

If you are experiencing some kind of technical issue at the online casino you have signed up to or you are looking for certain information but just can’t seem to find it, you can contact the customer support and they should be able to help you. The thing is, not all support is a good as you would expect, which is why you can normally tell a great deal from how good their customer support services actually are.

Depending on how responsible and trusted the actual operators are will usually determine the type of support they offer. Almost every online casino today allows you to get in touch with a member of their support team (which are usually available 24/7) by sending in an email or by calling them on one off the supplied telephone numbers.

The telephone numbers may or may not be toll free so always check before dialling. For a more immediate response, you could also try the live chat feature, which can be launched in most cases even if you are not a registered member of the casino. This small chat box is securely protected and will open in a separate small window.

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How can you Test the Customer Service at an Online Casino before you play?
casino blog
09 November 2011

One way of checking whether or not the online casino that you are considering joining can be trusted or not is to check if their customer service is helpful and efficient. If they are not very helpful to begin with, this is not a good sign for the future, especially if you ever need to report a problem.

Prior to signing up and registering a real cash account at one of the many online casinos, players can test the water by contacting the customer service and asking a few questions. One way of contacting them is by using the Live Chat feature, but not all online casinos have this option. If a casino doesn’t have a Live Chat feature, they will definitely have telephone support and either an email address to contact them on or an online email entry form. Most of the reputable casinos have Live Chat. Some of the online casinos may only grant access to their live chat to registered members only.

There may be different telephone numbers available depending on which country you are located in. Therefore the support language may also vary so dial the number which is most relevant to you. If you send an email, or use the online email entry form, you can expect a response from the support within a maximum of 48 hours.

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